Your guide to raising an Insurance claim
Please advise the practice and your insurance company from the outset should you wish to raise a claim. Please be aware that some insurance companies have tight deadlines for submission of claim forms and we would always recommend you read the small print. Also please look carefully at what has been excluded on the policy before requesting work is carried out.
There are two types of claim.
When payment is made by you in full to the practice and then the claim Is raised, and you are reimbursed directly by the insurance company.
What your vets need from you:
Your insurer may ask you to complete your claim online. If this is the case what your vets need from you will be greatly simplified. Please note processes differ between insurers
What your vets will do:
Please be aware of the difference between an Indirect and Direct claim.
A direct claim can only be processed with prior agreement with the practice manager at the time of treatment. If you wish to make a direct claim please make our team aware at the time of treatment.
When you pay your excess and insurance processing fee of £30 and the practice is reimbursed directly by your insurance company.
If the insurer declines to settle the insurance claim it is your responsibility to settle the account in full
If your Insurer fails to settle the account within 60 days from the start of the claim It Is your responsibility to settle the account In full
We will write to you requesting full payment
We commit to sending on a continuation claim for follow on treatment as soon as the treatment is completed. If continuations forms are not required, then any invoices relevant to your claim will be submitted to your insurance company. If a continuation for is required then please ensure they are submitted to the practice in a timely manner. If the treatment occurs several months after the initial or last continuation claim, please let us know, at the time of booking the appointment, that it is part of any ongoing claim.
We will inform you of any further information your insurance provider has advised they require through the course of the claim. Eg. Passport, clinical history.
After a claim has been made your insurance company may exclude a condition. Please contact us if you need to discuss any exclusions. When appropriate we can perform an assessment of a horse and report our recommendations regarding an exclusion. We cannot guarantee the insurance company will remove the exclusion.
If you have any queries regarding insurance please do not hesitate to contact the practice.
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